We want to move those customers who are currently dissatisfied to the ranks of the satisfied . We start this by focusing the organization on World Class Customer Satisfaction . One way to do that is to share our Customer Satisfaction ...
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Language: en
Pages: 192
Pages: 192
This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.
Language: en
Pages: 192
Pages: 192
Books about Making Customer Satisfaction Happen
Language: en
Pages: 761
Pages: 761
Business for Foundation Degrees and Higher Awards gives students the underpinning knowledge they need to succeed in one volume. A core textbook covering the first two years of a degree programme written for the Foundation Degree and the Higher National Diploma.
Language: en
Pages: 674
Pages: 674
Everything you need to cover the compulsory units of the AVCE specification can be found in the student-friendly textbook. The Tutor's Resource File contains all the extra materials, ideas and support to get the very best from your students.
Language: en
Pages: 360
Pages: 360
This full colour student book covers a further five units for students to achieve the Double Award, and is exactly matched to the specifications of OCR.