Making Customer Satisfaction Happen

We want to move those customers who are currently dissatisfied to the ranks of the satisfied . We start this by focusing the organization on World Class Customer Satisfaction . One way to do that is to share our Customer Satisfaction ...

Making Customer Satisfaction Happen

This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.

More Books:

Making Customer Satisfaction Happen
Language: en
Pages: 192
Authors: R.M. McNealy
Categories: Technology & Engineering
Type: BOOK - Published: 1994-09-30 - Publisher: Springer Science & Business Media

This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.
Making Customer Satisfaction Happen
Language: en
Pages: 192
Authors: Roderick M. McNealy
Categories: Technology & Engineering
Type: BOOK - Published: 1998 - Publisher:

Books about Making Customer Satisfaction Happen
Business for Foundation Degrees and Higher Awards
Language: en
Pages: 761
Authors: Robert Dransfield
Categories: Business
Type: BOOK - Published: 2004 - Publisher: Heinemann

Business for Foundation Degrees and Higher Awards gives students the underpinning knowledge they need to succeed in one volume. A core textbook covering the first two years of a degree programme written for the Foundation Degree and the Higher National Diploma.
Advanced Business
Language: en
Pages: 674
Authors: David Needham, Robert Dransfield
Categories: Business
Type: BOOK - Published: 2000 - Publisher: Heinemann

Everything you need to cover the compulsory units of the AVCE specification can be found in the student-friendly textbook. The Tutor's Resource File contains all the extra materials, ideas and support to get the very best from your students.
GCE AS Level Applied Business Double Award for OCR
Language: en
Pages: 360
Authors: Robert Dransfield
Categories: Business
Type: BOOK - Published: 2005-09-27 - Publisher: Heinemann

This full colour student book covers a further five units for students to achieve the Double Award, and is exactly matched to the specifications of OCR.